Frequently Asked Questions

What are your rates?

For most jobs, we charge $35/hour. If your specific job requires different pricing, we will let you know ahead of time.

What is your sick policy?

If you or your children or others who regularly access the property are sick with a contagious illness (flu, cold, pneumonia, chicken pox, etc.), please call and reschedule your cleaning. We will work with you on this.

Even though we disinfect your space, it is possible that we may transport germs to the next house or become sick ourselves. To be fair to all of our clients, we prefer to wait until the sickness has passed before we service your property.

On our end, if our staff members become ill, we may have to call you to reschedule in an effort to protect you and others who access your property.

What payment methods do you accept?

We make payment as convenient as possible for clients. We accept cash, checks, PayPal, and all major credit cards.

We prefer PayPal as it is secure, instant, and leaves an accounting trail for both your records and ours. If you are accepting of this method, we will provide easy instructions for payment.

Do you handle special, one-time, or miscellaneous projects?

Absolutely. We work by the hour and are prepared to handle almost any project. Just contact us with the information on your job and we will include it in our schedule. If you want to trade off a task, such as skipping a room of your house to accommodate a special project, we can do that as well.

What are your work hours?

We typically work Monday through Friday 8:00 a.m. to 6:00 p.m. We do try to stick to a regular schedule and recommend the same time and weekday for your cleaning service. This helps to deliver consistent service and convenience for both you, the client, and our staff.

What is your service area?

We service a 30 mile radius of Starkville, Mississippi.

This includes West Point, Mayhew, Adaton, Columbus, Eupora, Mathiston, Louisville, Ackerman, Maben, Brooksville, Woodland, and many other communities.

Not sure if you are in our coverage area? Contact us!

What if I have to reschedule?

We understand that things come up. We are glad to reschedule your cleaning.

We just ask that you please communicate any rescheduling needs with us as soon as possible and we can work with you.

In the unusual event that we have to reschedule, we ask for the same understanding. We will also let you know as early as possible.

Do you offer a 100% satisfaction guarantee?

Gladly! We aim to please. If, for any reason, you are not completely satisfied, please let us know immediately. We will do everything in our power to make it right or will refund your money. No questions asked.

Are you insured?

Yes, we carry general liability (GL) insurance.

What about alarm systems and keys?

It is not necessary to be at home while we are cleaning. If you have an alarm, please make sure we have the code so we can disarm the system when we arrive and re-arm it when we leave.

We will need to know where you keep your key so that we can access the house or building. We will return the key to the same spot once we are finished.